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Telecom and TV providers urged to better inform customers about industry ombuds service

OTTAWA, Ontario, June 17, 2025 (GLOBE NEWSWIRE) -- A new report from the Commission for Complaints for Telecom-television Services (CCTS) reveals how well service providers have fulfilled their obligations to remain in good standing with the CCTS, Canada’s national telecom and TV industry ombuds. The 2024 Compliance Report Cards summarize providers’ compliance with specific requirements that include informing their customers about the CCTS’ free and impartial service, following the rules of CCTS’ complaint-handling process, paying required fees, and sharing necessary financial information with the CCTS.

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