CEDAR RAPIDS, Iowa, Aug. 13, 2025 /PRNewswire/ — TLCx is taking a significant step toward its long-term vision of transforming the healthcare patient experience. This move underscores the company’s dedication to pioneering a new era of healthcare, one rooted in thoughtful design, patient-centered systems, and clinically sound innovation.
“This is more than just a clinical appointment; it signifies a key milestone in realizing TLCx’s Vision 2030,” said Dr. Zachary Ries, Chief Medical Officer. “It will pioneer a new era of healthcare patient experience driven by intelligent design, human-first systems, and clinically grounded innovation.”
TLCx is pleased to welcome Dr. Zachary Ries as its first Chief Medical Officer. This decisive appointment highlights TLCx’s dedication to reshaping the patient experience through clinically grounded innovation and human-first systems. Dr. Ries’s expertise will be instrumental in guiding TLCx toward its Vision 2030, which focuses on creating a healthcare journey prioritizing the needs and well-being of patients.
Tom Cardella, Founder and CEO of TLCx, added, “I’ve known Dr. Ries for many years, and I couldn’t be more excited to have him join TLCx, especially at this time of transformation through human-driven AI solutions. His expertise and vision will be pivotal as we redefine healthcare delivery.”
Dr. Zachary Ries is a Board-Certified Orthopedic Spine Surgeon from Des Moines, Iowa, with nearly 18 years of medical experience. A University of Iowa graduate with advanced fellowship training at Norton Leatherman Spine Center, he is dedicated to improving patient care through clinical expertise and innovation.
The addition of a Chief Medical Officer will benefit the company in the following ways:
Enhanced Clinical Leadership: Dr. Ries will provide vital leadership, ensuring TLCx’s strategies and innovations are firmly rooted in medical expertise.
Patient-Centered Approach: With Dr. Ries at the helm, TLCx will further emphasize a patient-centered approach, designing systems and experiences that address the unique needs of each individual.
Realization of Vision 2030: This appointment marks a milestone in realizing TLCx’s Vision 2030, moving the company closer to its goal of transforming healthcare patient experience.
Drive Innovation: Dr. Ries will also help drive innovation at TLCx, leading development of products, services, and solutions that improve patient experience and outcomes.
About TLCx:
TLCx is a certified veteran-owned company dedicated to enhancing customer experiences for Fortune 500 companies through innovative outsourcing solutions. With a focus on operational excellence and a people-first culture, TLCx has been a trusted partner in the CX industry for 18 years.
For more information, visit www.tlcx.com.
Media Contact:
Bryan Gray
Chief Commercial Officer
215-385-4425
bryan.gray@tlcx.com
TLCx
www.tlcx.com
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SOURCE TLCx
