New integration unites Flat’s all-in-one homeowner platform with precise, real-time outage alerts powered by Ting Insights—enabling smarter, safer, and more connected homes.
CHICAGO, July 10, 2025 /PRNewswire/ — Flat, the leading white-label platform for home service professionals, and Whisker Labs, creator of Ting Insights, have announced a strategic partnership that brings precise, real-time power outage intelligence directly into the Flat platform. This collaboration delivers critical power status alerts to homeowners while enabling their service providers to engage at high-impact moments.
“We’ve been building toward a seamless, end-to-end home management experience, and teaming up with Ting Insights marks a major milestone,” said Brent Hasse, CEO of Flat. “This partnership leverages real-time grid intelligence to enhance safety and deliver more value to both homeowners and the service professionals who support them.”
A New Standard in Smarter Home Management
Ting Insights unlocks the intelligence of a nationwide network of over one million smart sensors that analyze trillions of grid measurements per second to detect power outages, dangerous grid faults, and poor power quality in real time. Flat’s integration ensures this critical information is delivered through a seamless, branded experience tailored to each service provider’s customers.
“The Ting network is the only source for real-time, hyper-local power outage information that keeps both homeowners and service providers informed the moment an outage occurs,” said Bob Marshall, CEO and co-founder of Whisker Labs. “We’re thrilled to partner with Flat to put this intelligence directly in homeowners’ hands, when it matters most.”
Elevating Homeowner Experience and Strengthening Service Relationships
Leveraging real-time power outage intelligence from Ting Insights, Flat now provides homeowners with immediate awareness when their power goes out—along with context on whether the problem is isolated or widespread. These alerts complement Flat’s growing suite of features designed to help homeowners proactively manage their homes.
“Incorporating Ting Insights real-time grid intelligence into Flat’s AI-driven portal exemplifies how two technologies can come together to push the boundaries of home management,” said Kamil Gondek, Co-Founder of Flat. “Together, we’re creating safer homes, smarter platforms, and stronger connections between service pros and their customers.”
Flat users will now receive:
- Real-time outage detection and restoration alerts
- Insights on the scope and context of outages
- Timely updates that build trust and engagement between providers and homeowners
Together, Flat and Whisker Labs are delivering on a shared vision: smarter homes, stronger communities, and a more resilient future powered by real-time intelligence.
About Flat
Flat is a white-label home management platform built for service providers who want to turn one-time service calls into lifelong customer relationships. By combining maintenance tracking, document storage, contractor networks, and proactive home insights—including AI-powered features like InspectIQ and now integrated outage alerts—Flat helps businesses stay connected with homeowners, generate recurring revenue, and strengthen brand loyalty. Flat is trusted by home service professionals, warranty companies, and real estate providers to deliver a smarter, more engaging homeownership experience. Visit www.flathomecare.com
About Whisker Labs
Whisker Labs develops cutting-edge, AI-powered sensor technology that protects families, homes, and communities by predicting and preventing electrical fires while also monitoring the resiliency and safety of the U.S. electrical grid. Its flagship solution, Ting, draws on decades of electromagnetic and atmospheric sensor expertise to detect electrical faults. While a single Ting sensor helps protect a home, the collective network of sensors monitors the grid to deliver Ting Insights, the most comprehensive source for grid reliability, safety, and resilience intelligence. As one of the fastest-growing IoT networks—expanding into 50,000 new homes each month—Ting is proven to prevent 4 out of 5 electrical fires, reducing home fire losses and saving lives across the U.S. every day. For more information visit www.whiskerlabs.com and www.tingfire.com.
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SOURCE Flat
